From IT Nation Wiki
Earl Provin is Director of Partner Support Services for ConnectWise, where he is responsible for the installation, implementation, and support teams.
With 22 years of IT experience, Earl has held positions managing support teams at The Coca-Cola Company, Interliant, Inc and BellSouth.net.
Prior to ConnectWise, he worked as Manager for Help Desk Services for Dendrite International, where he managed the Pharmacia CRM–SFA Point of Sales Technical Helpdesk, the largest of seven pharmaceutical helpdesks supported. Earl’s team was tasked with providing prompt, professional software support to 6,800 pharmaceutical POS sales representatives and maintained a 93% survey satisfaction rating. In addition, Earl took the initiative to develop key process and procedure guidelines.
Earl’s education includes a BS in Computer Science from Jones College in Jacksonville, Florida.